So I suspect this product won't be around very much longer. Overall experience feels designed to extract payment without providing a viable service. Or failing that, I requested an extra file allowance to compensate for the duplicate file upload. I raised a ticket requesting to convert to a monthly Business plan within 24 hours of subscribing to a yearly Pro plan. There also doesn't seem to be any support available. Sales buttons and banners crowd the UI and they're impossible to dismiss. I actually needed to paste text to a Google doc in order to use the transcription. The transcription UI makes it difficult to select, copy, and paste text and to search for terms. As a result, it was tricky to see at a glance which of my uploads were missing and I accidentally uploaded the same file twice, which caused me to blow my 10-file limit. The listing UI is error prone, it doesn't order files alphanumerically by default and it doesn't let users order them manually. Performance is really poor, I received 4 or 5 upload errors and there's no option to resume an upload, you have to start from scratch. So I would have paid monthly had this been clear. I need 20-30 uploads some months and 0 others. On the pro plan, there's a 10 upload per month restriction that's only revealed after you start uploading items. This used to be a great product with an intuitive UI and simple, transparent pricing but all this has changed drastically. When a company refuses to meet basic standards for app quality, customer service and accountability, they certainly should NOT be trusted with your sensitive voice data.ĭesigned to extract payment without providing a viable service Taking advantage of customers being patient in order to avoid processing refunds for an app that doesn't work as advertised. Otter.ai responded that they couldn't help and that I should pursue my refund through Google Play - but if course it's now outside of the 48 hour Google Play refund window. It was clear that Otter.ai had no interest in acknowledging issues with their app, so I cancelled my subscription and requested a refund.
Canned replies advised me to wait, then asked me to provide more information, then flat out ignored me ticket for over two weeks. I contacted customer service the same day. I recently purchased the $150 Otter Pro 12 month plan and immediately encountered multiple issues with privacy, integrations and overall app usability. Dishonest, terrible customer service avoids refunding Pro plan
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